Having Trouble?

Healthy Lifestyles Class > Having Trouble?

Having Trouble?

If you are experiencing trouble logging into your Healthy Lifestyles Class account, here are some tips to assist you.

Q: What is my login information?

A: Your login information is the same as it was on the previous version of the site. However, when you first login to your account on the new site, you will be prompted to change your password. After changing your password, you will be logged off and asked to login again. This will complete the change and you will be able to use your account as normal.

Members who do not change their passwords upon first logging in will not be able to access the forum or have the website remember their session. It is important that you change your password immediately after logging in for the first time.

The reason for this change is that the new website uses a more advanced form of password encryption. When you change your password for the first time, your password is switched from the old encryption system to the new one and more secure system.

Q: My login information was accepted, but I wasn't logged in. Why?

A: Your computer may be blocking the cookie. The old website at HealthyLifestylesClass.com used a session-based login system. It was simple and direct, but sessions expired quickly and the website could not be told to remember your session.

The login system on the new site is cookie-based. This means that you can check the "Remember Me" checkbox before logging in and the website will always remember who you are when you visit HealthyLifestylesClass.com from your computer. Unfortunately, some web browsers or third-party security software may block some cookies. There are a few ways to block cookies.

If you are using Internet Explorer, you can check your cookie settings by selecting Tools, Internet Options, the Privacy tab, and click the Advanced button. Check to see if you are accepting or blocking first-party cookies. You must accept first-party cookies to login to our site.

If your computer is using any kind of third-party security software, you will need to consult its documentation or contact its manufacturer for instructions on allowing cookies.

If your computer is properly set to allow cookies and you are still having trouble logging in, sometimes it helps to delete your cookies and start fresh. Click here to delete your Healthy Lifestyles Class cookies. No other cookies will be affected but those for healthylifestylesclass.com. If this does not correct your issue, please contact us for further assistance.

Additional Information
If you have any further questions or would like assistance, you may contact your counselor. If you experience any errors or bugs on the website, please explain, in detail, the nature of the error and the page on which you found it.

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